Help and contact

Only on your iPhone. There is no account and no server, and we can’t see your data.

In the app, go to Settings → Your data → “Export data”. Save the file to iCloud Drive, for example, or send it to yourself. On the new phone, tap “Restore data” right on the first screen (later under Settings → Your data). It’s free.

Turn them on in the app under Reminders → “Turn on notifications”. If you declined once, you can only turn them on in the iPhone Settings under Notifications → Portiopet. Reminders arrive at 9 am on the due date.

Subscriptions are managed by Apple: iPhone Settings → your name → Subscriptions → Portiopet. Or in the app under Settings → Portiopet Premium → “Manage subscription”. Cancel at least 24 hours before the end of the period, or the subscription renews.

Open Settings → Portiopet Premium and tap “Restore purchases”. Use the same Apple ID you bought it with.

Your pets and entries stay fully usable. A running weight loss plan ends, and the amount to keep the weight applies again. Only adding another new pet needs Premium again.

Settings → Your data → “Delete all data”, or delete the app. Since nothing is stored on a server, everything is gone afterwards.

We don’t calculate amounts for young animals, and no weight loss plans for pregnant, nursing or ill animals. Ask your vet. Once your pet is grown, change it under Settings → Age.

Every amount is a starting point. Weigh your pet every two weeks and enter the weight: if it gained more than 2% since the weigh-in two weeks ago, the app feeds 10% less; if it lost weight, 10% more. Also check that the calories of your food are right; they’re on the bag, e.g. “380 kcal/cup”.